Snip-ItsSupport
Get help with Snip-Its. Find answers to common questions or contact our support team.
Email Support
For general questions, technical issues, or feedback, email us at:
support@snipitapp.comWe typically respond within 24-48 hours
Billing and Licenses
Manage your subscription, view invoices, or update payment methods:
Customer PortalPowered by Lemon Squeezy
Frequently Asked Questions
Quick answers to common questions about Snip-Its.
How do I activate my license?
After purchasing, you'll receive a license key via email. Open Snip-Its, go to Settings, and enter your license key in the "Upgrade" section. Click "Activate" to unlock Premium features.
Can I transfer my license to a new computer?
Yes. Each license allows one active device at a time. When you activate on a new device, the previous device will be automatically deactivated. Simply enter your license key on the new machine.
What's included in the free version?
The free version includes up to 5 snip-its with full text expansion functionality. All core features work the same - Premium simply removes the snip-it limit.
How do I request a refund?
We offer a 7-day money-back guarantee. If you're not satisfied, email support@snipitapp.com within 7 days of purchase and we'll process your refund promptly.
Does Snip-Its work offline?
Yes. Snip-Its works entirely offline. Your snippets are stored locally on your device. License validation requires occasional internet connectivity (every 72 hours for Premium users).
Where is my data stored?
All your snippets and settings are stored locally on your device. We don't have access to your data - it never leaves your computer. See our Privacy Policy for details.